RETURN & REFUND POLICY

Last Updated: July 31, 2026

Returns

Because every item sold by Guava City Co, a brand operated by Project Major Corp., is custom-made specifically for each customer, we do not accept returns or exchanges due to:

• Incorrect information entered by the customer
• Change of mind
• Color preferences
• Design preferences
• Buyer's remorse
• Ordering the wrong size or product

Please review all personalization details carefully before placing your order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Include:

• Your order number
• Photos of the item
• Photos of the packaging

If we determine the error was ours, we will replace or refund the item at no cost to you.

Cancellations

Orders may be canceled only before production begins.

Once production has started, cancellations cannot be accepted.

Lost Packages

Once your order has been transferred to the shipping carrier, delivery is outside our control.

If your package is lost or damaged during transit, we'll gladly help you file a carrier claim when applicable.