RETURN & REFUND POLICY

Last Updated: September 1, 2026

Guava City Co is a brand operated by Project Major Corp.

Personalized and Custom-Made Products

Personalized and custom-made products are produced specifically for each customer and cannot be returned or exchanged because of:

• Incorrect information provided by the customer
• Change of mind or buyer’s remorse
• Color or design preferences
• Ordering the wrong size, variation, or product

Please carefully review all personalization details before placing your order.

Personalized products may still qualify for a replacement or refund if they arrive damaged, defective, or different from what was ordered.

Non-Personalized Products

Unused, non-personalized products may be returned within 14 days of delivery.

To qualify for a return, the product must be unused, in its original condition, and include its original packaging when applicable.

Customers are responsible for return shipping costs for ordinary returns, including returns due to a change of mind. Original shipping charges are nonrefundable.

Contact us before returning an item. We will provide return instructions and the appropriate return address. Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged or defective, or if you receive the wrong item, contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the product
• Photos of the packaging when applicable

If the problem is confirmed, Guava City Co will provide an appropriate replacement or refund at no additional cost. We will also cover any required return shipping.

Refunds

We will notify you after an approved return has been received and inspected.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit-card company may require additional processing time before the refund appears.

Cancellations

Orders may be canceled only before production or order processing begins.

Once production or processing has started, cancellation may no longer be possible.

Lost Packages

If tracking indicates that your package may be lost, contact us so we can review the shipment and assist with the appropriate carrier process.

Contact Us

For return, refund, cancellation, or order-related questions, contact:

Guava City Co
A brand operated by Project Major Corp.
support@guavacityco.com